AeroCORE LLC Policy and Terms

Shipping Options

AeroCORE offers a combination of shipping carriers to ensure the safest, quickest and least costly delivery options of your orders with online package tracking. Delivery is not available to PO Boxes. Items in-stock at AeroCORE sellers usually arrive within 1-7 business days, depending on your location. Your shopping cart will display an estimated delivery date and shipping cost for ease of reference; however, prices may not reflect costs for hazardous material shipping fees, oversized freight charges and other unforeseen freight related charges.

Free Freight

Some products and order amounts may qualify for free freight. Free freight is only offered on qualified orders shipped within the contiguous 48 States shipped by Ground or truck service depending on the product.

Shipping Days

Orders may be placed any time, day or night, at AeroCORE LLC. Shipments are generally prepared and shipped only during weekday business hours, excluding holidays. AeroCORE displays expected Delivery dates on your cart during checkout. These dates are based on carrier shipping practices, destination and the items you order. Expected delivery dates are estimates only and no guarantee of delivery time is made. Orders may be delayed due to quality control verification protocols, document preparation, weather, or the time of order placement. Items not in stock or special orders, including repair and overhaul services, cannot be held to expected delivery dates. Orders may be delivered in separate shipments.

Hazmat Shipments

A fee is charged on all international shipments containing hazardous materials. This fee covers special packaging, documentation, and certification requirements that apply to hazmat orders shipping to customers outside the United States.

Order Status

To check the status of an order log in and visit the Account page.

Your items may be grouped into multiple packages and will show updated tracking information as it becomes available. Orders without tracking information may include items such as special orders, repair and overhaul services, or back orders which require more time to process.

If AeroCORE emails you a tracking number during the day, the information may not post to the carrier's website until that evening. You may also track your order on AeroCORE Customer Portal by login in and clicking on the tracking link.

Orders are generally prepared and packaged Monday through Friday; however, sometimes a seller may pack orders on weekends or legal holidays; these orders usually do not ship until the following business day. If you receive an email on a weekend or legal holiday indicating that your order has shipped, please be aware that your order will ship the next business day.

Business days are defined as Monday through Friday, except holidays.

Payment Information

Credit / Debit Cards:

AeroCORE accepts all major credit cards including Visa, Mastercard, American Express, and Discover. Online orders must be completed on one credit card, however split credit card payments are accepted on email: info@aerocore.us.

We prefer first time orders to ship to the same address as the credit card billing address. If the order is routed to management for approval, we will verify the address with the customer's bank. The billing address must match exactly before the order can be processed for shipment. Additional forms of identification may be requested in order to verify legitimacy of the order. If we cannot confirm validity of card holder, we may request a wire transfer to complete the sale.

If the customer requests to ship to another address, we will first verify the billing address. If this address is correct, we will verify that the shipping address is also on file with the bank. If it is not, we request that the customer call his bank and advise them to add the alternate address to his file for verification. The customer will then notify us the address is on file with the bank. We will then call the bank and confirm. Once confirmed, the order will be released to ship. We may also, at our discretion, attempt to contact the cardholder by phone to confirm the order. If the alternate address is a hotel, we reserve the right to decline shipment until payment is received in full in advance and we confirm the customer name is registered with the hotel. We reserve the right to insist that any first time order ship to a verified billing address only.

We reserve the right to request an authorization on your credit card for the amount of the order at the time of order. When the order ships, we will settle and collect the amount of the order including but not limited to the merchandise, applicable taxes, freight, and/or ancillary charges and any authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to allow us to settle that authorization to hold the parts for you until the order is ready for shipment. You agree to hold Aircraft Spruce harmless for any costs you incur due to over limit or insufficient funds as assessed by your credit card company or bank. Special order or dropship items are settled at the time the purchase order to our supplier is issued.

Paypal

We accept PayPal payments (via our website only) provided that the shipping address is a PayPal confirmed address. PayPal payments cannot be combined with other payment methods. Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary. The entire order amount will be settled by Paypal at the time the order is placed. If items are removed from the order, we will refund the Paypal account for the total credit due.

Wire Transfer
You may place an order by phone or email and pay by wire transfer. First, contact our sales staff with your parts list and destination address. They will then send you a proforma quote including all applicable charges. The banking details for sending the wire transfer will be on the proforma quote. Once we receive the funds, we will release your order for shipment.

Not in Stock, Special Order, Repair/Overhaul Services

Some items for sale at AeroCORE are not regularly stocked. Availability of these items will show as Not in stock, Special Order or Repair/Overhaul Services. These orders are considered custom or special orders. These items may not be returnable (unless defective) once an order is placed so be sure to check prior to ordering. You may be able to cancel the special order prior to being shipped by contacting AeroCORE Customer Service through our Contact us page; however, some charges may still be incurred.

Delivery times for these items are the best estimated delivery times AeroCORE has based on standard deliveries from the suppliers involved. Delivery times cannot be guaranteed for these items.

Not in Stock, Special Order, Repair/Overhaul Services will be billed when the order is placed online even though they may not be ready for shipping for days or weeks. Please be sure you understand these items are being custom ordered at your request.

Not in Stock, Special Order, Repair/Overhaul Services will ship out as they arrive at AeroCORE warehouse or at one of our resellers as they arrive and in the manner that was selected when the order was first placed though AeroCORE.

If an order you placed on AeroCORE does not appear on your account, please contact us with your order number so we may verify the order has been correctly placed for you.

Return Policy & Instructions 

Please comply with all AeroCORE return conditions. If all conditions are not met, AeroCORE LLC reserves the right to refuse the return or charge a minimum 25% restocking fee.

All products must be returned in \'AS SOLD\' condition - which requires the product to be unused, uninstalled, in its original unaltered box and must include all packing material, Original Documentations and Certs, blank warranty cards, manuals and accessories and to be in 100% resalable condition (unless product is deemed defective). AeroCORE can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at AeroCORE discretion for the same product or equivalent product.

We are here to provide you with the best possible customer service experience, so please Contact us for any questions about completing the return process.

Refunds

Returns are inspected at one of AeroCORE Sellers warehouses upon receipt. Credit will be given for items we determine have not been installed or used in any way (except in case of defect). We will issue a refund for qualifying returned merchandise within 30 days of receipt. We will issue credit for special order returns that are deemed defective only.

Merchandise that cannot be returned:

• Any part that holds a PMA, TSO or STC that has been used, tested or installed.
• Any part that has a shelf life - Batteries, Oil, Paint, Life Vest/Raft, Hazardous Material etc.
• Books, Videos, Software, Tools, Cut Material etc.
• Parts specified as 'Final Sale'.
• Special order parts.

Damaged orders

Please inspect all shipments prior to signing for delivery. Customers are responsible for damaged products if approval signature is received. Our customer service team will help you if your shipment appears to be damaged. Please refuse delivery of damaged material and notify our customer service department immediately through our Contact us page. Please do not sign for the material. Claims for common carrier deliveries that are signed for without damage noted by the customer must be filed by the customer directly with the common carrier. Customer Support will work to resolve concealed damage shipments on USPS, UPS or FedEx deliveries that are reported within 48 hours and will file a claim on behalf of the customer.

Cancellation policy

You may cancel regular inventory items you ordered for any reason and receive a full refund prior to your order being shipped. Most orders are shipped the same day they are received. You can check the status of your order online in your account page to see if the order can be cancelled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.

Alternate/ Superseded Part Numbers and Alternative Products

Although great effort has been made to ensure the accuracy and completeness of the Alternate, Cross Reference, Supercedure or PMA replacement parts suggested by AeroCORE, responsibility for aircraft airworthiness including the installation of approved replacement parts lies with the aircraft owner/operator. Please refer to FAA approved data or engine/airframe/propeller manufacturers parts listing for final determination of article approval. We would like your help so we can serve the industry better! If you find errors or omissions in this data, please submit them to AeroCORE at info@aerocore.us.

Part Number Application Listings

Although great effort has been made to ensure the accuracy and completeness of the Installation Eligibility charts, Application Listings and other reference material used and suggested by AeroCORE, responsibility for aircraft airworthiness including the installation of approved replacement parts lies with the aircraft owner/operator. Please refer to FAA approved data or engine/airframe/propeller manufacturers parts listing for final determination of article approval. We would like your help so we can serve the industry better! If you find errors or omissions in this data, please submit them to AeroCORE at info@aerocore.us.

Warranty

AeroCORE LLC acts solely as a venue for buyers and sellers of Aviation products to sell products and services to each other or as a Distributor or Supplier of Aviation Products. All warranties expressed or implied on this website are provided by the manufacturers of the Products or the Certified Repair Stations that overhauled or repaired products sold through AeroCORE.

Buyers on AeroCORE agree to hold AeroCORE LLC responsible only for the repair or replacement of the purchased products; Furthermore, Buyers at AeroCORE agree not to hold AeroCORE liable for any loss, damage, injury, cost of repair or related damages of any kind in connection with the sale, use or repair of any products purchased through AeroCORE.

Limited Liability

AeroCORE LLC is not responsible for personal data or items left in returned merchandise. AeroCORE LLC is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought at AeroCORE. We are responsible for the monetary value of the merchandise only.